General Inquiries — Customer Service Centre
Contact the Customer Service Centre for general inquiries and questions about notifications (permits) or inspections, payments, notification forms, and more.
► Email ESA's Customer Service Centre
Phone: 1-877-372-7233
Hours: 7:00 a.m. - 4:30 p.m. (Monday to Friday)
For all other inquiries, please refer to appropriate section below.
Media Inquiries
For interview requests or to talk with an ESA spokesperson.
Email: media.esa@electricalsafety.on.ca
Phone: 1-800-498-4600 or 1-905-712-7819
Contractor & Master Electrician Licensing
Information about electrical contractor and master electrician licences, requirements, forms, and invoices.
Visit ESA’s Self-Serve Licensing Platform.
Email: ESA.Licensing@electricalsafety.on.ca
Electrical Plan Review
Information about electrical plan reviews and/or the Electronic Plan Review (EPR) Portal.
Email: plan.review@electricalsafety.on.ca
Phone: 1-800-746-6480 and dial “0”
Electrical Products
Information about electrical product safety in Ontario or recognized Canadian certification marks.
Email: unsafe.products@electricalsafety.on.ca
Report an unapproved electrical product to ESA using the Report Electrical Product Safety Issue form.
License Electrical Contractor Locator
Find a Licensed Electrical Contractor in your area or verify a licence using ESA’s contractor locator tool.
Licensing Complaints
Submit a complaint about electrical work performed, or advertised without a licence, using the Licensing Complaint Form.
Technical/Code Inquiries
If you have a technical (Ontario Electrical Safety Code) question, please refer to ESA’s Electrical Code FAQ Knowledgebase. If you can’t find the answer, there is an option to “Ask a Question” directly through the knowledgebase.