General Inquiries — Customer Service Centre
Contact the Customer Service Centre for general inquiries and questions about notifications (permits) or inspections, payments, notification forms, and more.
► Email ESA's Customer Service Centre
Phone: 1-877-372-7233
Hours: 7:00 a.m. - 4:30 p.m. (Monday to Friday)
For all other inquiries, please refer to appropriate section below.
Contractor & Master Electrician Licensing
Information about electrical contractor and master electrician licences, requirements, forms, and invoices.
Visit ESA’s Self-Serve Licensing Platform.
Email: ESA.Licensing@electricalsafety.on.ca
Risk-based Oversight (RBO)
Contact the Wiring Development Office with RBO-related questions or for support with eligibility inquiries.
Wiring Development Office:
Phone: 1(800) 249-4583
Email: ESA.Wiring@electricalsafety.on.ca
Continuous Safety Services (CSS)
Continuous Safety Services (CSS) program for business owners, managers, and operators. For tailored inspection services, link for current customer online logbook, get a quote or connect for more information (online form).
Phone: 1 (877) 854-0079
Email: css.contactus@electricalsafety.on.ca
Safety and Technical Training
Electrical safety and technical training focused on the Ontario Electrical Safety Code (OESC), applicable safety standards, and relevant legislation and regulations. Register for a course, browse our full course catalogue, try a free online demo, or sign up for email updates.
Phone: 1 (877) 372-7233 option "6"
Email: training.contactus@electricalsafety.on.ca
Get more Safety & Technical Training information.
Site Inspection Inquiries
Note: Site specific concerns or inquiries may be directed to the Inspector, referencing the associated notification number. If not satisfied, the matter may be escalated to the Senior Inspector for consideration.
Electrical Plan Review
Information about electrical plan reviews and/or the Electronic Plan Review (EPR) Portal.
Email: plan.review@electricalsafety.on.ca
Phone: 1-800-746-6480 and dial “0”
Electrical Products
Information about electrical product safety in Ontario or recognized Canadian certification marks.
Email: unsafe.products@electricalsafety.on.ca
Report an unapproved electrical product to ESA using the Report Electrical Product Safety Issue form.
License Electrical Contractor Locator
Find a Licensed Electrical Contractor in your area or verify a licence using ESA’s contractor locator tool.
Licensing Complaints
Submit a complaint about electrical work performed, or advertised without a licence, using the Licensing Complaint Form.
Technical/Code Inquiries
If you have a technical (Ontario Electrical Safety Code) question, please refer to ESA’s Electrical Code FAQ Knowledgebase. If you can’t find the answer, there is an option to “Ask a Question” directly through the knowledgebase.
Media Inquiries
For interview requests or to talk with an ESA spokesperson.
Email: media.esa@electricalsafety.on.ca
Phone: 1-800-498-4600 or 1-905-712-7819