Report a Non-Compliance

Jump to: File a Report

ESA is about enforcing electrical safety in Ontario. Too often, we see dangerous electrical work done by unlicensed contractors, which can put your family in danger and your home at risk.

ESA licenses Electrical Contractors and Master Electricians in Ontario. All electrical installations in Ontario (with few exemptions) must be performed by licensed electrical contractors. It’s the law! We also make sure that the Licensed Electrical Contractor you hire meets established standards of conduct and safety

Our licensing reporting process deals with: 

  • Cases where companies or people act as electrical contractors but do not hold an ECRA/ESA Electrical Contractor licence
  • Cases where ECRA/ESA licence holder fails to meet the licence requirements

If you suspect someone is doing electrical work without a licence, please let us know.

ESA reviews all submitted reports.  The more information you provide, the more likely we will be able to follow up your report. You may remain anonymous when submitting a report. However, If your report is anonymous, we will not be able to inform you of the outcome of our investigation.

It is important to note that ESA does not have the authority to settle a dispute, or to impose a settlement, and it does not have the authority to act as an arbitrator in a complaint.

Please note that while your report may be valid, it could fall outside of ESA’s jurisdiction. If your report is about the standard of service, action or lack of action by or on behalf of ESA, please go here.

For questions or concerns related to the Consumer Protection Act, 2002, you should contact:

Ministry of Government and Consumer Services
Tel: (416) 326-8800 or 1(800) 889-9768

A report of licensing non-compliance may be filed by contacting ESA: 

  • By phone: 1-(877) esa-safe (372-7233) 
  • By mail: 400 Sheldon Dr, Unit 1, Cambridge ON, N1T 2H9 
  • Online: complete the form below 

Report information

If you would like to provide your contact information, please enter it here: