Our Commitment 

ESA is committed to meeting the accessibility needs of people with disabilities. This meets laws such as: 

  • the Accessibility for Ontarians with Disabilities Act, 2005 (AODA)
  • the Integrated Accessibility Standards Regulation 191/11 (IASR) 

Multi-year Accessibility Plan 

As part of ESA’s commitment to AODA, ESA has developed a Multi-Year Accessibility Plan. This outlines our strategy to prevent and remove barriers and meet AODA requirements.  

Policies, Practices and Procedures 

As part of ESA’s commitment to meeting its obligations under the AODA, ESA  also established various policies and processes to assist persons with disabilities, including the Integrated Accessibility Standards Policy. Our Complaint Policy details how to comment and how we will respond. 


Persons who would like to provide feedback on the way ESA provides services to persons with disabilities may do so by employing ESA’s Complaint Policy by contacting ESA's Customer Service Centre at:

Electrical Safety Authority — Customer Service Centre 
400 Sheldon Drive, Unit 1 
Cambridge, ON N1T 2H9 
Toll-free telephone: 1-877-372-7233
Toll-free fax: 1-800-667-4278 

Requests for Accessible Formats 

If you would like copies of material in an accessible format, contact ESA's Customer Service Centre as noted above. Or, submit your request online using the Contact Us form