Stakeholder Research Results

In a rapidly changing environment, ESA must be proactive in improving safety. To do so, we often survey our stakeholders and the public. We want to:

  • Understand our audiences;
  • Understand how change affects safety;
  • Understand and manage perceptions of the work we do; and
  • Measure the effectiveness of our campaigns.

The following reports share some recent results.

Multi-Stakeholder Accountability Survey

Multi-Stakeholder Accountability Survey

ESA commissioned Innovative Research Group to design and execute a bi-annual, multistakeholder survey to gauge perceptions of the organization.

To measure accountability across stakeholder groups, Innovative surveyed six groups: Licensed Electrical Contractors/Master Electricians, Homeowners, Local Distribution Companies (LDC) managers and LDC executives, safety industry and product safety stakeholders. Participants shared their perspective on access to ESA's services and their experiences.

This survey compares the 2021 results to those of 2019, 2017 and 2015. 

  Download the 2021 Report